Mr. Heidbreder should concentrate on improving the quality of his operations, i.e. Winfield location.
The service is poor, prices are somewhat elevated, some staff are very rude (especially to the older age groups). The so-called management is at best a joke. I could care less how much his employees steal from him, but when they try to pad the bill on a customer thats just plain disgraceful!
Patrons WATCH YOUR TAB!!!
Customers being accosted by other patrons at the bar, in the restrooms, on the dance floor, and in the parking lot.
THIS HAS GOT TO STOP!!!
The after hours drinking parties are not only against the law,, but no good ever comes from them, i.e. check the recent headlines mentioning this very place! This is an excerpt from the article, "Kitchen was not given a breath test at the scene.
Witnesses have said the pair were at several area taverns prior to the crash, including
Buddy N' Pals, a bar just north of the crash scene on Randolph." The full article can be read here:
http://www.post-trib.com/news/830579,forster.article
This place has gone through soooo many consigned restaurants (about one a year) that it has become somewhat of an inconvenience to his customers ( the present one is pretty good though).
The only time the place is cleaned is in the morning after that debris collects for the rest of the day making the place look dirty and unkempt by evening hours.
Suggestions:
1. Have a REAL full time manager on duty at ALL times.
2. Hire a busboy/barback.
3. Train your staff to be courteous, honest, professional,
and respectful.
4. You are a sports bar...act like one!
5. Listen to your customer's advice, suggestions,
and complaints.
6. Get rid of the trouble makers (starting with the staff!)
7. As the owner visit more and get envolved.
8. Study your own tapes...you have numerous cameras to
see what is really going on!
9. Show some consistentcy.
10. As the owner show some responsibilty of ownership.
You have taken on the responsibilty of operating a
business. Then accept the reponsiblity of what is really
going on at your Winfield location.
If not then SELL!